THE CLIENT

Biofortuna is an expert provider of high-quality development and custom manufacturing, services, with over 10 years' experience in the production of molecular and immunoassays.

THE CHALLENGE

1. Upgrade the existing system to resolve incoming call distribution problem.
2. Provide multi-party audio conferencing for up to 20 people.
3. Provide a solution that did not exceed the cost of the existing system.
4. Provide a system with future proof technology that delivers enhanced features like call recording on-demand, multisite operation and integrated mobility. Video-conferencing facilities are also required to reduce travel time and carbon footprint.
5. Provide a disaster recovery option as part of a business continuity plan.
6. Deliver an easier to manage end user portal for more control over phone system.
7. Provide a scalable phone system with easier access to future upgrades.

THE SOLUTION

1. Upgrade existing system to Temovi cloud with advanced call distribution solutions and more flexible call handling capability.
2. Commission Temovi multi-party audio conference bridge for 20 party conferencing.
3. Call charges and line costs are included as part of the end-user licenses, saving money.
4. Commission Temovi call recording, mobility and video-conferencing features.
5. Enable Temovi disaster recovery features, with all key data stored in the cloud.
6. A web-based management portal gives granular control over the system.
7. Temovi Cloud Voice is inherently scalable; expansion is a matter of programming.

THE RESULT

1. BT Openreach Switch-off migration ready.
2. Savings of £1,640.00 per annum.
3. Faster, more efficient platform.
4. Easy to manage end user portals.
5. Ensuring business continuity.
6. Reduced carbon footprint.